Terms

The OM-NEO Shop and the om-neo.com website(s) (our “Site” or “Sites”) and related services are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our Sites. Please read the Terms of Use & Service carefully before placing any orders on www.om-neo.com.

If you are under 16 you must let your parent or guardian know about OM-NEO.com Privacy policy before you register to use this Site or any of this Site’s services. We reserve the right to only accept orders from those over 18 however.
We may modify the Terms of Use & Service from time to time. If you do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

ELIGIBILITY TO PURCHASE

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. It is a serious criminal offence to provide false information or attempt to make any orders using false information. Your I.P. address will be logged and reported to the authorities in your country. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
The Site is available only to individuals and others who have been issued a valid credit/debit card by a bank acceptable to OM-NEO.com, whose applications are acceptable to OM-NEO.com and who have authorised OM-NEO.com to process a charge or charges on their credit/debit card/PayPal or Bitcoin account in the amount of the total purchase price for the merchandise which they purchase. Products purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit.

ORDERS

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.
OM-NEO.com offers products for sale that are in stock and available for dispatch from our distribution centers. Occasionally however, we may be waiting for shipments from our designer suppliers. Consequently you may from time to time be given the possibility of making an advance payment for certain items. We offer payment via (DBT) – Direct Bank Transfer. If you are in Europe the SIPS System of payment is the fastest option. Swift will also work however, it may take slightly longer to be received in our account. DBT payment will ensure that you receive this item in priority once the designer stock is ordered and has been delivered to OM-NEO.com. OM-NEO.com will only take advance purchase orders for stock that has been scheduled for delivery by a designer or supplier. Your rights regarding advance purchase are the same as those for any other purchase at OM-NEO.com.

Please be aware that we may be unable to deliver selected advance payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the advance payment to either your credit/debit card or back to your bank account within thirty days of being advised that merchandise has become unavailable.
If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in high demand may sell out occasionally.

PRICING POLICY

Prices shown on the Site are in Euros and are inclusive of VAT at the applicable rate unless you have selected an alternative country where VAT is not chargeable.

Customers purchasing from a country served as DDP will incur relevant import duty and tax. These costs are included in the final purchase price. Customers purchasing from a country served as DDU will be charged for the items purchased and shipping costs only. Import duty or tax costs will be invoiced to you directly from DHL / UPS or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
If you are a customer whose credit/debit card is not denominated in Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

ACCEPTANCE OF YOUR ORDER

After you make your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
Acceptance of your order and completion of the contract between you and OM-NEO.com will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Malaga, Spain and the language of the contract is English.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Terms of Use & Service.

PAYMENT

We accept Visa, MasterCard, American Express, Maestro, Union Pay and Bitcoin and any other methods which may be clearly advertised on the Site from time to time. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to OM-NEO.com. Payment will be debited and cleared from your account upon dispatch of your order by OM-NEO.com. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to OM-NEO.com, we will not be liable for any delay or non-delivery. It is also an option to pay with Amazon. Using your Amazon login to pay through your Amazon  account. We also have direct bank transfer as a payment option.
We take reasonable care to make our Site secure with SSL Encryption – Secure Socket Layer (SSL) technology.

All credit/debit card transactions on this site are processed using a secure online payment gateway that encrypts your card details in a secure host environment.

RETURNS AND EXCHANGES

CANCELLING YOUR ORDER UNDER THE CONSUMER CONTRACTS ( INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS 2013
If you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order with us provided you give us written notice.

Right to Cancel under the ICACRs
You have the right to cancel your order within 14 days without giving any reason.
The cancellation period will expire 14 days from the day after the day on which you (or someone you nominate, other than a carrier) receives the last of the goods.
To exercise the right to cancel, you must inform us by emailing us a signed and scanned letter to: OM-NEO Customer Service – info@om-neo.com. You must include clear photographs of the product to indicate the state of the product, including the packing, box or any wrapping that may come with your shipment. Only photographs in the jpeg format will be accepted.
For orders cancelled under the ICACRs, we will issue you with a full refund including the shipping cost paid by you. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make reimbursement without undue delay, and not later than:(i) 14 days after the day we receive back from you any of the goods supplied; or

(ii)(if earlier) 14 days after the day you provide us with evidence that the good have been returned; or

(iii) if no goods were supplied, 14 days after the day on which we are informed about your cancellation.
We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the re-imbursement.
In the event that we have sent goods to you and you have cancelled your order, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest. If we do not receive the goods back, we may arrange to have them collected from you at your cost.

Product return policy
Items should be returned unused and with all OM-NEO.com and designer garment tags, wrapping, instruction papers still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused.

INTELLECTUAL PROPERTY RIGHTS

Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the products purchased or use of the Site.